Privacy
How we handle the information you send us.
This notice covers the two forms on this website: the contact form and the appointment request form. It explains what they collect, who can see it, how long it is kept, and how to ask us to delete it.
Please do not send medical details through this website
The forms ask why you would like to be seen so that reception can direct your request. Please keep that brief. Do not send test results, diagnoses, medication lists, or other medical records through this website. Bring them to your appointment, or call the clinic on +677 23130.
What we collect
We only collect what you type into a form. This website does not ask for, and cannot accept, payment details or identity documents.
Contact form
- Your name and email address
- Your phone number, if you choose to give one
- The subject and service you select, if any
- Your message
Appointment request form
- Your name, email address, and phone number
- The clinic, service, and date and time you prefer
- The reason for your visit, and any notes you add
Why we collect it
To reply to your enquiry and to arrange your appointment. Submitting the appointment form is a request, not a confirmed booking — reception will contact you to confirm. We do not use your details for marketing and we do not sell them.
Who can see it
Clinic staff can see the submissions in order to respond to them. Please keep this in mind when deciding how much detail to include.
How long we keep it
Submissions stay in active use for 90 days while reception works through them. After that they are archived. Archived submissions are kept indefinitely and are deleted only when you ask us to delete them, or when the clinic removes them.
We would rather say this plainly than imply your information disappears on its own. It does not.
Where it is stored
Submissions are sent to our appointment system, which currently stores data on servers in the United States. This means information you send leaves Solomon Islands. If that changes, we will update this notice.
Asking us to delete your information
Email hello@ecall.com.sb and ask us to delete what you have sent. Tell us the email address or phone number you used so we can find it. You can also ask us what we hold, or ask us to correct it.
Deleting a website submission does not remove your clinical record if you have been treated at one of our clinics. Medical records are held separately and are subject to different rules — ask at reception about those.
Cookies and tracking
This website sets no cookies. It carries no advertising trackers and no social media trackers.
We measure how many people visit and how quickly pages load, using a service that counts visits without cookies and without building a profile of you. It records things like the page visited, the type of device, and the country — not your name, and not anything you type into a form.
Changes to this notice
If how we handle your information changes, this page changes with it.
Questions
Email hello@ecall.com.sb or call +677 23130. You can also see our clinic locations and opening hours.